This Privacy Policy explains how I collect, use, store, and protect personal information when you visit my website or contact me. I am committed to handling your information responsibly, transparently, and in line with UK data protection laws.
By using this website or contacting me, you agree to the collection and use of information in accordance with this policy.
I am Suzi, the owner and operator of Home Help Coventry. I provide personal home help and companionship services to individuals and families in Coventry and surrounding areas.
I am the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).
Contact details:
Email: suzi@homehelpcoventry.co.uk
Telephone: 07377 571161
Website: https://www.homehelpcoventry.co.uk/
I may collect and process the following types of personal information:
Your name
Email address
Telephone number
Address (if provided for services or enquiries)
Details you choose to share when contacting me (such as service needs or preferences)
Technical information such as IP address, browser type, and device information when you visit the website
I only collect information that is necessary to respond to enquiries, provide services, or meet legal obligations.
I collect personal data when:
You contact me by email, phone, WhatsApp, or through the website
You submit a contact or enquiry form
You communicate with me regarding services
You browse the website (via cookies and basic analytics)
I do not knowingly collect data from children.
Your personal data is used only for legitimate purposes, including:
Responding to enquiries and messages
Providing home help and companionship services
Communicating about appointments or service arrangements
Managing my business and client relationships
Meeting legal, regulatory, or insurance requirements
I do not use your data for automated decision-making or profiling.
Under UK GDPR, I process personal data based on one or more of the following lawful grounds:
Consent – where you have given clear permission to be contacted
Contract – where processing is necessary to provide agreed services
Legal obligation – where required by law
Legitimate interests – to operate and manage my services responsibly
I take reasonable steps to protect your personal data from loss, misuse, unauthorised access, or disclosure.
Your data may be stored securely on:
Password-protected devices
Secure email systems
Trusted third-party services that comply with UK GDPR
I only keep personal data for as long as necessary to provide services or meet legal requirements.
I do not sell, rent, or trade your personal data.
Your information may only be shared where necessary:
With professional advisers (such as accountants or insurers)
To comply with legal obligations
Where required for safeguarding or safety reasons
Any third parties I work with are expected to handle data securely and lawfully.
This website may use basic cookies to improve functionality and user experience.
Cookies may collect:
Browser type
Pages visited
Time spent on the site
You can control or disable cookies through your browser settings at any time.
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact me using the details above.
I only retain personal data for as long as it is necessary:
To respond to enquiries
To provide services
To meet legal or insurance obligations
When data is no longer required, it is securely deleted or destroyed.
This website may contain links to external websites. I am not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
I may update this Privacy Policy from time to time to reflect changes in legal requirements or how I operate. Any updates will be posted on this page.
If you have any questions about this Privacy Policy or how your personal data is handled, please contact me:
Email: suzi@homehelpcoventry.co.uk
Phone: 07377 571161
