These Terms and Conditions explain how my services are provided and what you can expect when arranging home help with me. Please read them carefully. By booking or using my services, you agree to these terms.
I am Suzi, operating as Home Help Coventry. I provide personal home help and companionship services to individuals and families in Coventry and surrounding areas.
I operate as a sole trader.
Contact details:
Email: suzi@homehelpcoventry.co.uk
Phone: 07377 571161
Website: https://www.homehelpcoventry.co.uk/
I offer non-medical home help and companionship services, which may include:
Companionship and social support
Help with everyday household tasks
Meal preparation (non-clinical)
Help with shopping and errands
Accompaniment to appointments or outings
Light pet care or house sitting (by agreement)
All services are agreed in advance and tailored to individual needs.
I do not provide medical care, personal care, nursing services, or clinical support.
Services are arranged directly with me by phone, WhatsApp, email, or in person.
All bookings are subject to availability
Services may be one-off or ongoing
Any changes to agreed arrangements should be discussed as early as possible
I reserve the right to decline or discontinue services if they fall outside the scope of what I can safely or reasonably provide.
All services are charged at a clear hourly rate, agreed in advance.
There are no long-term contracts
No packages unless specifically agreed
No hidden fees
Additional costs, such as travel for errands or outings, will always be discussed and agreed beforehand.
Payment terms:
Payment is due as agreed, either after each visit or at agreed intervals
Payment methods will be confirmed when services begin
I understand that plans can change.
Reasonable notice is appreciated for cancellations or changes
Short-notice cancellations may still be chargeable, depending on circumstances
I reserve the right to cancel or reschedule visits due to illness, emergencies, or unforeseen events
Where possible, I will always communicate changes as early as I can.
Clients and families agree to:
Provide accurate and honest information about needs and circumstances
Ensure a safe working environment
Treat me with respect at all times
Inform me of any relevant health, mobility, or safety concerns
I reserve the right to stop services immediately if I feel unsafe, uncomfortable, or if boundaries are not respected.
My role is supportive and practical, but clear boundaries apply.
I do not handle finances unless specifically agreed in writing
I do not provide medical advice or treatment
I do not lift or move individuals in ways that may cause injury
All services are provided with dignity, respect, and professionalism.
I take safety seriously for both clients and myself.
Services may be adjusted if safety concerns arise
I may decline tasks that pose a risk of injury or harm
Any safeguarding concerns will be handled appropriately
I take reasonable care when providing services. However:
I am not responsible for pre-existing issues in the home
I am not liable for damage caused by unsafe environments or faulty equipment
I am not responsible for decisions made by clients or families outside of my role
Nothing in these terms limits rights under UK consumer law.
All personal information is handled with care and discretion.
Information shared is kept confidential
Details are only shared where legally required or for safety reasons
Please refer to the Privacy Policy for full details.
Either party may end services at any time.
I may end services if terms are not respected or circumstances change
Outstanding fees remain payable
Ending services does not affect any rights already accrued.
I may update these Terms and Conditions from time to time. The latest version will always be available on my website.
These Terms and Conditions are governed by the laws of England and Wales.
If you have any questions about these Terms and Conditions, please contact me directly:
Email: suzi@homehelpcoventry.co.uk
Phone: 07377 571161
